February Relief Bids

News Update

Welcome to your February Relief bids newsletter! In this issue we will cover:

  • Does Your New iPad Seem To Be Acting Funny?
  • How To Address Connection/Upload Issues
  • BidPlus now works on the Opera Browser! – PC, Mac and Mobile
  • Hint of the Month – How to bid to Maximize Your Vacation!

iPad Behavior Issues

Please note that we have not made any changes to the program at all. What you are experiencing are changes in the iPad itself. Apple has added new features, like the ability to highlight (check) more than one bank at a time, among other things. That was always possible on other devices, but not on the iPad until the latest OS update. So now those of you with new iPads or that have updated their OS will need to spend a little time understanding how those new features affect your use of the BidPlus.

Connection/Upload Issues

We receive occasional reports from members that are unable to use the program due to connection issues. As we investigate these reports, the cause in just about every case has to do with the member’s location at the time. All crew lounge areas at the airport and many hotels have suspect connections. When we were trying to conduct BidPlus road shows in the crew area a few years back, we had to end up using our cell phone hot spots in order to do a demonstration. The crew area would just not allow us to use the program. We have notified the company about the issue, but they report to us that there will not be any updates concerning the crew lounge WiFi. When we recommend that members go out and use the public WiFi in the terminal, they report back to us that they are then successful with their connection.

Likewise, when we get reports from members that are staying at a layover hotel, they tell us that they are sometime unable to connect. Sometimes they need to either go downstairs to the business center and use a hardwired connection, or they use they mobile hot spot. And sometimes they report that they end up finding a Starbucks or somewhere similar where they are then successful with their connection. So if you are in one of these locations and you find yourself experiencing connection issues, please try using one of the remedies mentioned here, and you are more than likely to have a successful connection experience.

And finally, we have also had reported to us from couple of members that they made recent software upgrades to their computers and added a new anti-virus program. Shortly after that installation, they began having problems using BidPlus. Once they un-installed the new software, BidPlus began working again as normal. Remember, BidPlus is simply a website. There is nothing installed on your computer, so there are no settings changes that we can make to help you overcome a connection issue. In virtually every problem reported, the issue was with the connection and the environment they were in, or it was a recent installation of a new program that was the culprit.

Upload Issues

You may receive an error message during your upload that informs you that the server is unresponsive, leading you to believe that you upload has failed. Part of the challenge with uploading to CCS is that the communications are not as tight as we would prefer. However, please note that once your upload has begun, even if you get an error message or you lose your connection, the upload is continuing in the background. So if you believe there is a problem, please login to CCS and check your upload first. Also, be aware that if you have large upload, you will need to give it time to complete before you check. If your upload is 3000 lines or more, it may take as long as 25 min for the upload to complete.

If you uploaded your bids to CCS using UBID prior to trying to upload with BidPlus, you will need to first log into CCS and click the Withdraw Bids button in the top right hand corner. You can then proceed to upload your bids with BidPlus. If you do not take this step first, your BidPlus upload to CCS will fail! If you do not withdraw your UBID bids first, CCS will simply continue to re-submit your previous UBID bids.

BidPlus Works On The Opera Browser

In addition to the Google Chrome and Safari web browsers, you now have another option to choose from. After much testing, we are happy to announce that BidPlus is working very well on the Opera web browser. And it works on PC, Mac and your mobile devices, and actually appears to work better than the other two browsers. So now you have an additional option to download to your favorite device!

For details, go to www.opera.com

Hint Of The Month – How to select a block of days off efficiently.

You already understand how to select your days on and off. But are you aware that there is a more efficient method for selecting blocks of days off?

To view the article that describes how to select blocks of days off, click here.

Fly safe, and Happy Bidding!

skipandjohn